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How to Synchronize the Ping32 Organizational Structure with an AD Domain
Some organizations deploy Active Directory (AD) in their internal network. Ping32 can synchronize organizational units (OUs) and related endpoint objects from AD into Ping32 so that endpoint grouping and organizational maintenance can be managed more efficiently. Configuration steps 1. Go to More Functions -> Domain Synchronization.Enable Domain Organizational Structure. 2. Click Add to create a […]
Alert Email Notification Configuration and Trigger Conditions
By configuring "email notification", when a specified alarm event is triggered, the alarm content can be pushed to the specified recipient by email, making it easier for security administrators to respond and handle in a timely manner. Support alarm types that trigger email notifications The following alarm types support sending email notifications: Sensitive word warning […]
How to Configure Audit Data Retention
By enabling the data cleaning capability of the Management Console, audit logs and their associated files can be automated lifecycle management based on the "retention days": the system will regularly identify and clean up data that has exceeded the retention period, helping to reduce storage usage while meeting the company's data retention policy requirements. Enable […]
How to Troubleshoot .NET Framework 4.8 Installation Failures on the Server
During the server-side installation process, you may encounter a failure to install .NET Framework 4.8. Common prompts and solutions are as follows. Situation 1: .NET Framework 4.8 installation failed (prompt to consult technical support) Phenomenon: During the installation process, it prompts ".Net Framework 4.8 installation failed. Please consult technical support personnel for details" (as shown […]
How to Send a Message to an Endpoint Agent
Administrators can send notification messages to designated endpoints through the Management Console. After the message is successfully sent, the endpoint agent will display the subject and content of the message in the form of a pop-up window to facilitate prompts or notifications to the end user. Send message configuration Select the target endpoint in the […]
How to Create a Standard Administrator
Some administrators may need to install a standalone Management Console or use the mobile app to participate in document approval. Before they can do so, you must create an administrator account in the Ping32 Management Console and assign the required permissions. Create a standard administrator account In the Management Console, go to System Settings -> […]
How to View the Endpoint Agent Version
During the process of version upgrade, compatibility confirmation, or problem location, it is usually necessary to accurately obtain the endpoint agent version number. Ping32 supports viewing through the Management Console and the local endpoint agent, covering scenarios such as single unit verification and batch statistics. Method 1: View endpoint details (single endpoint) Applicable scenario: Quickly […]
How to Resolve Bank USB Security Token Detection Issues
Immediately after the endpoint agent is installed, some financial endpoints may experience abnormal online banking controls, or the USB security token cannot be recognized/called, etc. Such issues are usually related to network filtering/driver compatibility on the endpoint side. Option 1: Configure Net parameters (recommended to try first) 1. Hold down Shift and click System Settings […]
How to Configure Dual-Network Connectivity for the Endpoint Agent
Usage scenarios Dual Network Connection function is designed to improve the endpoint agent's connection reliability in a mixed network environment. In common scenarios, endpoint agents usually connect to the server through the intranet IP address to obtain optimal access performance and security. When the endpoint agent detects that the internal network connection is unreachable (for […]
How to Search for an Endpoint
During daily operation, maintenance and troubleshooting, administrators can quickly locate the target endpoint through a variety of conditions. Ping32 supports searching and filtering based on the following information: IP address MAC address Endpoint Name/Computer Name Group Entry 1: Endpoint list search (quick positioning) Suitable for: Those who have mastered the basic information of endpoints and […]
