How to Resolve Bank USB Security Token Detection Issues

Immediately after the endpoint agent is installed, some financial endpoints may experience abnormal online banking controls, or the USB security token cannot be recognized/called, etc. Such issues are usually related to network filtering/driver compatibility on the endpoint side.

Option 1: Configure Net parameters (recommended to try first)

1. Hold down

Shift

and click

System Settings

2. Enter

Net

->

Parameter Settings

3. In parameter settings:

• Fill in * in "Executable Module"
• Fill in the relevant online banking domain name information in the "Domain" content
• Domain name format supports wildcards, for example: *ccb*, *.ccb.com

Example description:

• Examples of China Construction Bank domain names: b2b3.ccb.com, b2b.ccb.com, which can be filled in in "Domain": *ccb*
• ICBC cannot access: You can fill in the "domain": *icbc*

4. After filling in, click

OK

->

Apply.

The endpoint agent computer needs to be restarted to take effect.

Turn off Net related compatibility modules (use with caution)

When the solution still cannot be solved after configuring the first solution, and priority needs to be given to ensuring the continuity of online banking business, the

Net related compatibility module

of the endpoint agent can be temporarily closed. This operation may affect some network-related capabilities. It is recommended to use it only when necessary, and evaluate whether it needs to be restored after verifying that online banking is restored.

Possible scope of impact (example):

• Audit and control capabilities related to website access
• Network access control capabilities

Operating steps:

• In the Management Console interface Hold Shift and click System Settings
• Enter Net
• Select Close/Disable Net related compatibility modules -> click Apply
• Restart the endpoint agent computer and it will take effect.

Recommendation: This solution is suitable for compatible processing of specific financial endpoints, and it is not recommended to turn it off uniformly across the entire network. If long-term shutdown or batch processing is required, please contact technical support to assist in assessing the scope of the impact and alternatives.