Installation & Setup
How to View the Endpoint Agent Version
During the process of version upgrade, compatibility confirmation, or problem location, it is usually necessary to accurately obtain the endpoint agent version number. Ping32 supports viewing through the Management Console and the local endpoint agent, covering scenarios such as single unit verification and batch statistics. Method 1: View endpoint details (single endpoint) Applicable scenario: Quickly […]
How to Resolve Bank USB Security Token Detection Issues
Immediately after the endpoint agent is installed, some financial endpoints may experience abnormal online banking controls, or the USB security token cannot be recognized/called, etc. Such issues are usually related to network filtering/driver compatibility on the endpoint side. Option 1: Configure Net parameters (recommended to try first) 1. Hold down Shift and click System Settings […]
How to Configure Dual-Network Connectivity for the Endpoint Agent
Usage scenarios Dual Network Connection function is designed to improve the endpoint agent's connection reliability in a mixed network environment. In common scenarios, endpoint agents usually connect to the server through the intranet IP address to obtain optimal access performance and security. When the endpoint agent detects that the internal network connection is unreachable (for […]
How to Move an Endpoint to Another Group
After an endpoint comes online for the first time, administrators usually need to move it to the correct organizational or departmental group so that policies and permissions can be managed consistently. Ping32 supports both manual reassignment and automatic grouping based on rules. Method 1: Reassign a single endpoint from the endpoint list Applicable scenario: A […]
Remote Management, Cross-Network Management, and Public Internet Management
Ping32 supports centrally managing endpoints across different network environments, including internal networks (LAN/intranet) and external or cross-network environments. This article summarizes the common scenarios, connection approaches, and deployment recommendations. LAN management Applicable scenario: The server and endpoint agents are on the same office network, or the internal network paths between them are already reachable. Characteristics: […]
How to View the Endpoint Agent Offline Time
In the Ping32 Management Console, you can view endpoint offline time in the following three ways. These methods are suitable for single-endpoint checks, batch review and export, and report-based analysis. Method 1: View endpoint details Open Endpoint List. Double-click the target offline endpoint. Hover over the Offline status indicator. The endpoint's last offline time is […]
Ping32 Server Installation Directory Reference
The Ping32 installation directory is saved to *\Ping32\* by default. The following explains the purpose of each directory and whether it can be deleted manually. Ping32 root directory structure description \Ping32\Common Purpose: General components Processing suggestions: No need to pay attention, takes up less space \Ping32\Console Purpose: Management Console directory Whether it can be deleted: […]
Explanation of Colors and Statuses in the Endpoint List
The "Endpoint Status" in the endpoint list is used to display the online/offline status and authorization status of the endpoint, which is mainly divided into the following three categories: Color status blue The endpoint icon displays blue, indicating that the endpoint agent is online. Double-click the endpoint, and the information bar on the right shows […]
How to Release Licenses and Revoke Encryption or General Licenses
When the number of endpoints exceeds the authorization limit, or some endpoints need to be cancelled, authorization recovery can be achieved by "releasing authorization" (cancel general authorization, cancel encryption authorization). Description of authorization concept Universal Authorization: Commonly known as desktop authorization, it refers to authorization for other functions except encryption. Encryption Authorization: refers to encryption […]
How to Deploy a Ping32 Server
Server environment configuration requirements The server configuration needs to be adjusted according to the number of management endpoints and enabled functional modules. Please refer to Ping32 Configuration Calculator: Recommended configuration for test environment: CPU: 8 cores Memory: 16 GB (minimum 8 GB of available memory) Hard drive: 1 TB Formal deployment recommendations: The system partition […]
