Explanation of Colors and Statuses in the Endpoint List

The "Endpoint Status" in the endpoint list is used to display the online/offline status and authorization status of the endpoint, which is mainly divided into the following three categories:

Color status

• blue The endpoint icon displays blue, indicating that the endpoint agent is online. Double-click the endpoint, and the information bar on the right shows that the endpoint is online.
• gray The endpoint icon is gray, indicating that the endpoint agent is offline. Double-click the endpoint, and the information bar on the right shows that the endpoint is offline. When the endpoint computer is shut down or sleeping, it will be displayed as offline.If the endpoint computer does not show up online during normal use, please refer to Ping32 client offline troubleshooting
• red The endpoint icon displays in red, indicating that the endpoint agent is in an unauthorized state.Unauthorized means: No universal authorization and no encryption authorization. Please refer to How to cancel and add general/encryption authorization

Icon status

1. Authorization identification description:
   • If the endpoint icon has an encryption lock icon, it means that encryption authorization has been added to the endpoint.
   • If the endpoint icon does not have an encryption lock icon, it means that the endpoint only has general authorization and no encryption authorization.
2. Maintenance mode If the endpoint icon changes to the "tool logo", it means that the endpoint enters maintenance mode. The administrator can reset/erase data on the endpoint computer. Please refer to How to Erase Data on the Endpoint Computer.