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How to Hide the Endpoint Agent System Tray Icon
As explained before: When some functions are enabled, the endpoint agent may display icons in the system tray area. For relevant instructions, please refer to: [Which functions are turned on and the endpoint agent tray will be displayed] In order to meet the management requirements of "minimum visibility of the endpoint agent interface / completely […]
How to View Which Policies Are Applied to the Endpoint Agent
During daily operation, maintenance and troubleshooting, administrators often need to confirm which policies are currently in effect on a certain endpoint, whether the policies have been successfully delivered, and the specific functions corresponding to the policy numbers. This article provides two commonly used viewing methods: server Management Console viewing and endpoint agent local viewing to […]
How to Change the Name Displayed for an Endpoint in the Endpoint List
Ping32 supports modifying the endpoint name through Management Console modification or endpoint agent user independent modification to meet the needs of different scenarios for unified operation and maintenance management and personalized endpoint identification. Ping32 Management Console modification: The administrator can modify the endpoint name directly in the Management Console Endpoint Agent self-modification: The endpoint user […]
How to Upgrade the Endpoint Agent
Server-side push endpoint agent upgrade Note: Endpoint Agent upgrade requires the corresponding version of the update.cab file, which needs to be provided by contacting the vendor. Upload the upgrade package 1. Open the Ping32 Management Console 2. Click More -> Endpoint Update 3. Click Add -> Next -> Select the update.cab file 4. Click Next […]
How to Change the Server IP Address from the Endpoint Agent Host
Endpoint Agent connection parameters are important configuration information for establishing communication between the endpoint agent and the server. The connection parameters can be set to the server internal/external network IP, private domain name or public domain name. In actual applications, appropriate connection parameters should be selected based on deployment and access requirements to ensure normal […]
Which Features Cause the Endpoint Agent System Tray Icon to Appear
After the endpoint agent is installed for the first time, it runs in background silent mode by default (no pop-ups, no interruptions, no tray icons) to ensure that users' daily use is not affected. When enabling capabilities that require interaction or status prompts with the user, the endpoint agent will automatically display a tray icon […]
How to Verify That the Endpoint Agent Is Installed Correctly
This article provides server-side and endpoint agent-side checking methods to confirm whether the Ping32 endpoint agent has been successfully installed, whether the service is running normally, and whether it has established a connection with the server and is online. Server side confirmation method (recommended to check first) After the endpoint agent is installed normally and […]
How to Uninstall the Endpoint Agent
This article explains how to uninstall the Ping32 endpoint agent, authorization recycling, and data retention considerations. Depending on the operation and maintenance goals, you can choose: Uninstall/remove endpoint from server side Uninstall locally from endpoint agent Recommendation: If audit traceability, compliance retention or evidence collection requirements are involved, please carefully select operations such as "clean […]
Important Notes Before Installing the Endpoint Agent
Before deploying the Ping32 endpoint agent, be sure to confirm the following items. Improper configuration may cause the endpoint agent installation to fail, or the endpoint agent may be installed but unable to stably connect to the server, resulting in problems such as multiple endpoints going offline simultaneously. Generate endpoint agent installer 1. Enter the […]
How to Use Ping32 to Stop Screenshot-Based Leakage of Sensitive Screen Data
Many organizations already manage email attachments, file transfers, cloud uploads, USB use, and document permissions. What is often left under-governed is the sensitive data that appears directly on the screen. Pricing sheets, design drawings, customer lists, financial dashboards, code-related interfaces, approval pages, and decrypted documents may exist only briefly as on-screen content. The moment an […]
