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Services & Support
NSecoft offers a breadth of services to set you up for success at every step, augment your security operations with
expert help, and get support when and where you need it.
expert help, and get support when and where you need it.
Chat with us
Speak to our friendly team via live chat.
support@nsecsoft.com
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Serving 20+ industries
Proven cases trusted by top enterprises
Service Capability Assurance
From project consultation to localized support, we provide one-stop, end-to-end services to ensure product value delivery
and continuous user experience enhancement.
and continuous user experience enhancement.
Consulting ServicesExpert pre-sales advice to assess needs and match solutions, with a focus on data security.
Technical SupportFull lifecycle project management and deployment, backed by responsive online/offline support.
Training ServicesTailored security training throughout the project to maximize value and protect core assets.
Professional ServicesStandardized processes and policies for efficient, proactive, and compliant delivery.
Professional Technical TeamA structured team from engineers to consultants, all with years of industry experience.
Service NetworkCoverage in 28 provinces, ensuring timely, professional local support.
Advanced Support & Assurance
VIP Service
For enterprises with higher demands, we offer VIP Service.Direct access to core teams and priority support ensures stability,
timeliness, and professionalism at critical stages.
timeliness, and professionalism at critical stages.
Product Manager Access
Directly communicate business needs for faster, more accurate feedback and execution.
Technical Advisor
Continuous assistance in deployment, optimization, and operations to minimize risks.
Priority Support
Requests from VIP clients are handled with priority, ensuring continuity.
Customized Service
Provide tailored solutions and ongoing optimization fully aligned with business goals.
Service Response Mechanism
Standardized processes coordinating multi-tier support teams to ensure prompt response and
closed-loop resolution of customer issues.
closed-loop resolution of customer issues.
Become a Certified Engineer
A rigorous process to verify professional competence, forming the foundation for assuming critical responsibilities
and earning broad industry trust.
and earning broad industry trust.
Pre-sales Engineer
Enhance solution design to address client needs and challenges quickly.
After-sales Engineer
Strengthen delivery capabilities for fast, reliable deployments.
Target Audience
Comprehensive assessment of knowledge, skills, and experience, with certification upon qualification.
Contact Us
Professional Support & Extended Resources
Comprehensive product documentation, tutorials, and tools
Book a product demo and talk with our pre-sales experts to
get a tailored security solution.
get a tailored security solution.
Professional Support & Extended Resources
Comprehensive product documentation, tutorials, and tools
Products
Resources
Global（ English ）
