# Alert Email Notification Configuration and Trigger Conditions

Canonical: https://www.nsecsoft.com/en/course/email-notice.html

Language: en-US

Updated: 2026-11-04T08:05:42.625302Z

By configuring "email notification", when a specified alarm event is triggered, the alarm content can be pushed to the specified recipient by email, making it easier for security administrators to respond and handle in a timely manner\. Support alarm types that trigger email notifications The following alarm types support sending email notifications: Sensitive word warning \[…\]

By configuring "email notification", when a specified alarm event is triggered, the alarm content can be pushed to the specified recipient by email, making it easier for security administrators to respond and handle in a timely manner.

#### **Support alarm types that trigger email notifications**

The following alarm types support sending email notifications:

-   Sensitive word warning in chat
-   Leak alert
-   Send multiple file alerts in a short period of time
-   U disk usage warning
-   Hardware change alert
-   Software change alerts
-   Computer name change alert
-   IP/MAC change alarm
-   Endpoint offline alarm

#### **Prerequisites for email alerts to take effect**

To ensure that email alerts can be sent normally, the following conditions must be met:

**1\. The email type is within the supported range**

-   Alibaba Cloud Mailbox
-   Alibaba Cloud Enterprise Email
-   Tencent corporate email

**2\. Sending address (sender's email address) has been configured** **3\. SMTP service has been enabled**

and the

**correct email password/authorization code**

has been filled in

**4\. The receiving address (recipient's email address) has been configured**

> Recommendation: Some mailboxes require the use of "SMTP authorization code" instead of login password. If the sending still fails after configuration, you can first check whether SMTP/endpoint agent authorization is enabled on the mailbox side.

#### **How to configure the email to receive alerts**

**1\. Configure email parameters**

-   Enter **Start** -> **System Settings** -> **Notification Settings** -> **Email Configuration**
-   Click **Parameter Settings**
-   Fill in the email configuration parameters as required on the page and click **OK** to save

![](<https://www.nsecsoft.com/site-assets/bd479a7e2f6829c160217f5ef8075eb7317c364c4447adfeb14f5da8239c94ec/e3084d996504b65c055e87485e0110703bd9e485121d157320d4f8c5abb58100/87018235b456815c6ac0b7fb84bd549bccc8189d1307348e41813e5c801dda6a/1-warning-email-1.png>) **2\. Enable email alert notification policy**

-   Enter **Start** -> **System Settings** -> **Notification Settings** -> **Alarm Notification Items**
-   Click **Parameter Settings**
-   Select the activation method as needed:
-   -   **Send email notifications for all alarms**
    -   or **Only send an email notification when "the number of alarms on the day exceeds the threshold"** (suitable for noise reduction and centralized summary)

#### **Troubleshooting method for alarm emails not being sent (log)**

When the email alarm is not triggered normally or fails to be sent, you can view the

`NxRecordServer`

service log on the server side to locate it.

**Log path:** `Installation disk:\Ping32\Server\Server\NxRecordServer\Log` **Suggested investigation direction:**

-   Whether there are error messages such as SMTP connection failure, authentication failure, invalid recipient address, etc.
-   Whether the sender's email password/authorization code has been changed->
-   Whether the mailbox side restricts third-party endpoint agent login or triggers risk control interception